Refund policy

AUROFORET — REFUND & RETURN POLICY

Our policies are designed to maintain the highest standards of hygiene while ensuring fairness to our customers.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

•       Product received in a damaged condition

•       Product is defective or compromised

•       Incorrect item delivered

2. Reporting an Issue

If you experience any issue with your order, we kindly request you to inform us within 48 hours of delivery so we can assist you promptly. To initiate a return or resolution request, please share your order details along with clear images or an unboxing video that highlights the concern.

Providing visual proof at the time of unboxing helps us better understand the issue and ensures a quicker and smoother resolution process. Our team will carefully review your request and guide you through the next steps with complete support.

Email: info@auroforet.com

Call/Whatsapp: +91 79074 70046

3. Non-Returnable Conditions

To maintain the highest standards of hygiene and product integrity, certain items are not eligible for return. As our skincare products are personal in nature, we are unable to accept returns for products that have been opened, used, or tampered with.

Additionally, returns cannot be processed for concerns based on individual preferences, such as personal liking or suitability. Please also note that slight variations in texture, fragrance, or color may occur, as our formulations are made using natural ingredients—these are normal characteristics and not considered defects.

We truly appreciate your understanding and support in helping us uphold the quality and safety of our products

4. Refund Process

Once your request is reviewed and approved:

•       Refunds are processed within 5–7 business days

•       Amount will be credited to the original payment method

5. Exchanges

We offer exchanges only in eligible cases, such as when you receive a damaged or incorrect product. Once your request is reviewed and approved by our team, we will arrange for a replacement of the same item.

Please note that all exchanges are subject to product availability at the time of processing. If the requested product is unavailable, our team will assist you with the best possible alternative solution. We are committed to ensuring that your experience with Auroforet remains smooth and satisfactory

6. Our Quality Commitment

At Auroforet, every formulation is crafted with precision and undergoes thorough quality checks to ensure it meets our highest standards of purity, safety, and effectiveness. We are deeply committed to preserving the integrity of our Ayurvedic ingredients while delivering products you can trust with confidence.

Our policies are thoughtfully designed to reflect this commitment—balancing strict quality control with a customer-first approach. By maintaining these standards, we strive to offer not just effective skincare, but also a reliable and trustworthy experience with every purchase